Wednesday, October 6, 2010

Craftwell Communicates!

Since the eCraftshop Pro software was released on September 1st, there has been A LOT of talk about it.  It has not been good either.  eCraft owners like myself have been waiting for an update, and we have been getting frustrated about not hearing any kind of communication from Craftwell about the update.  Really, we just wanted to be reassured that we did not make a bad purchase.  Yesterday, the following message was posted on Facebook, the eCraft_Crafters Yahoo Group, and also sent via e-mail to registered users.  Here is the message in case you have not seen it.

To our valued customers,

We at Craftwell want to thank you for your support and feedback. This company was founded on the principle that the products we build will be guided by the needs of the customer. We followed your recommendations when we built the eCraft and are listening to you as we improve the software. We are working on an upgrade to eCraftshop and should have it available by the end of this month. That is later than planned but we want to be certain that it addresses the reported issues. In future upgrades, we will continue to improve functinality and incorporate new features that have been suggested by eCraftshop users. Additionally, as per your requests, we have started posting eCraft 101 video tutorials on our site. More eCraft 101 videos are being created and we will also be posting videos created by other enthusiasts. We thank you for your patience and assure you that we are committed to our users and making sure that all Craftwell products meet your expectations.


The Craftwell Support Team

Shortly following this message, there were several responses on the eCraft_Crafters Yahoo Group.  Personally, I do not share the same view that so many have.  Several people are upset that the update is taking so long.  In regards to this, I have to say that I am not surprised.  Since there are so many things that needed to be fixed in the software, it makes sense that the update is taking longer than expected because they are trying to fix everything that has been reported.  Personally I would rather have the update fix everything rather than mess around with another sub-standard version of the software.  If the updates were released with only a few changes at a time, then we would all be asking when the next update is coming.  Frankly, I have enough drama in my life right now to have to deal with this.  I can understand why so many people are frustrated.  I am in the position where I do have another machine that I can use to cut my SVGs and TTF Fonts, so I am not missing out on anything.  It sure would be nice to be able to do it with the eCraft though!

If anything, I think that maybe Craftwell has learned a valuable lesson from all of this.  Their customers need to hear from them.  Once they have the software update done, I encourage them to get the forums and messageboards online so that there is one central location where users can look to for information.  I would also like to encourage them to appoint a representative to check in with those forums and messageboards regularly.

Here's hoping that the update is jam packed with fixes, and that it comes sooner rather than later!

1 comment:

Carolyn said...

Thanks for the update.

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